20. Consumer Distance Selling Directive
The Distance Selling directive ensures a cooling off period and absolute right to cancel during that period. This period ends seven working days after the day of receipt of the goods (working days excludes Saturdays, Sundays and public holidays.) The Customer must request a return under this Directive in writing within the 7 day period. As part of the Directive the customer must also make adequate care and effort to ensure that the product can be resold as new.