11.1 Current items, undamaged, fully marketable with original packaging (which shall not be defaced) unopened with all wrappings and seals intact, may be returned by prior agreement of the Company, which reserves the right to levy a restocking fee.
11.2 The customer is liable for payment of postage and packing charges incurred in the return of the goods.
11.3 The Company reserves the right to reassign costs to its clients charged by its suppliers relating to the return of any orders.
11.4 Requests for returns must be made within 5 working days from receipt of the goods.
11.5 Faulty or damaged items should be notified within seven days of receiving the goods. All goods returned must be in the manufacturers' original packaging complete with all ancillary items. Items found not to be faulty may be returned to the Customer and the Company reserves the right to charge any associated costs to the Customer.